If you’re worried about a child’s safety or wellbeing, you don’t have to stay silent. Whether you’re a parent, teacher, neighbour, or coach – you can make a difference by speaking up.
New Zealand consistently ranks low among OECD countries for child wellbeing. According to UNICEF, we have one of the highest rates of child abuse, neglect, and youth suicide in the developed world. That’s a hard truth – but one we can all do something about
This guide explains how to make a report of concern, who to contact, and what to expect when you do. Every report matters. It could help protect a child from harm.
What Is a Report of Concern?
A report of concern is when you share your worries about a child or young person with Oranga Tamariki – Ministry for Children, or with police if there’s immediate danger. You don’t need to be absolutely certain – just concerned enough to act.
When Should You Make a Report?
Any time you see or sense something that doesn’t feel right, trust your instincts. Report if you’re concerned about:
- Physical abuse or injuries that don’t add up
- Neglect – lack of food, supervision, or safe housing
- Sexual abuse or concerning sexualised behaviour
- Violence and/or Problematic Substance use in the family
- Emotional abuse or constant yelling, belittling, or isolation
- Even if you’re unsure, it’s better to speak up early. You’re not expected to investigate – just raise the concern.
Who Can Make a Report?
Anyone. And everyone.
You don’t have to be a professional – in fact, some of the most important reports come from people in the community:
- Teachers
- Childcare and OSCAR providers
- Sports coaches
- Extended whānau
- Neighbours
- Friends
- Health professionals
How to Report a Concern in New Zealand
- If it’s urgent, call 111
If a child is in immediate danger, always call 111 and ask for the police. - For non-urgent concerns, contact Oranga Tamariki
Oranga Tamariki is available 24/7:
Phone: 0508 326 459
Email: contact@ot.govt.nz
You’ll be asked about what you’ve seen, heard, or noticed. You can remain anonymous.
What Happens After You Make a Report?
Once you’ve made a report, Oranga Tamariki will:
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- Review the information
- Decide what level of response is needed
- Work with other professionals if necessary
- May reach out to the child and whānau
- Take steps to support the child’s safety
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Still Not Sure?
It’s normal to feel uncertain – but that’s okay. If something doesn’t sit right, that’s reason enough to call for advice.
You can contact:
Oranga Tamariki: 0508 326 459
Safeguarding Children for guidance or training: safeguardingchildren.org.nz
Why Speaking Up Matters
With Aotearoa’s child wellbeing statistics, it’s clear we need to do more – together. A single report can connect a child to the support they need. Be that someone who cares enough to make a call.
Key Contacts
Oranga Tamariki (Ministry for Children): 0508 326 459
Email: contact@ot.govt.nz
orangatamariki.govt.nz
Emergency: Call 111
Want to Learn More?
At Safeguarding Children, we offer expert-led online training to help you understand child protection and how to respond confidently. Flexible. Affordable. On Demand.